Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to an error on our part, such as receiving an incorrect or defective item, we will also cover the return shipping costs.
Once you return your package to the shipper, you can expect to receive your refund within four weeks, although many refunds are processed more quickly. This time frame accounts for the transit time for the return to reach us (5 to 10 business days), our processing time once we receive the return (3 to 5 business days), and the time it takes your bank to process the refund (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.